Privacy Policy

This Privacy Policy explains how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at pizzaranchfood.digital, place orders, use our services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal information in a transparent, lawful, and responsible manner in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other applicable federal and state regulations.

1. Who We Are

Pizza Ranch operates as a food service business providing customers with online ordering, delivery, and in-store dining options. Our primary digital presence is through our website located at pizzaranchfood.digital.

1.1 Contact Information

For any privacy-related inquiries, questions, or requests, you may contact us directly at the email address provided above.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect are described below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact our customer support, we may collect the following personally identifiable information:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (where required for age verification or promotional purposes)
• Username and password (for registered accounts)
• Payment information (credit/debit card numbers, expiration dates, billing details — processed through secure third-party payment processors)

2.2 Order and Transaction Information

When you place an order through our website, we collect information related to the transaction, including:

• Order history and itemized details of food purchases
• Special instructions or dietary preferences you provide
• Delivery preferences and instructions
• Payment method type and last four digits of card used
• Order timestamps and fulfillment records

2.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website, including:

• Pages visited and time spent on each page
• Clickstream data and navigation patterns
• Search queries made on our website
• Items added to or removed from your cart
• Features and promotions you engage with
• Referring URLs and exit pages

2.4 Device and Technical Information

When you access our website, our servers and analytics tools may automatically record technical information, such as:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Language preferences
• Time zone settings
• Cookie identifiers and session tokens
• Mobile device identifiers (where applicable)

2.5 Location Data

With your permission, we may collect precise or approximate geolocation data from your device to facilitate delivery services, display nearby store locations, and provide location-specific promotions. You may disable location services at any time through your device settings.

2.6 Communications Data

If you contact us via email, telephone, live chat, or social media, we may retain records of those communications, including any information you voluntarily provide, for the purposes of responding to your inquiries and improving our customer service.

2.7 User-Generated Content

If you submit reviews, ratings, comments, photos, or other content through our website or social media channels, we may collect and store that content along with any associated account information.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or log in via social sign-on)
• Marketing partners and data analytics providers
• Payment processors and fraud detection services
• Delivery and logistics partners

3. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are necessary for the operation of our business or based on your consent:

3.1 Providing and Fulfilling Services

• Processing and fulfilling your food orders
• Managing your online account and preferences
• Coordinating delivery and pickup services
• Sending order confirmations, receipts, and delivery updates
• Processing payments and managing billing
• Resolving disputes and addressing complaints

3.2 Customer Support and Communications

• Responding to your inquiries, feedback, and support requests
• Notifying you of changes to our menu, services, or policies
• Sending important operational communications related to your account or orders

3.3 Marketing and Promotional Activities

With your consent or where permitted by law, we may use your information to:

• Send you promotional emails, newsletters, and special offers
• Notify you of loyalty program rewards, points, and exclusive deals
• Deliver personalized advertisements and targeted promotions based on your preferences and order history
• Conduct surveys, contests, and sweepstakes
• Engage with you through social media marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyzing usage patterns to improve our website functionality and user experience
• Conducting research and analytics to understand customer preferences
• Testing and developing new features, menu items, and services
• Monitoring website performance and identifying technical issues
• Generating aggregated, anonymized statistical reports

3.5 Security and Fraud Prevention

• Detecting, preventing, and investigating fraudulent transactions and unauthorized access
• Verifying your identity when required
• Protecting the security and integrity of our systems and data
• Complying with applicable security standards

3.6 Legal and Compliance Obligations

• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Responding to lawful requests from government authorities or law enforcement
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party companies and individuals to support our operations. These service providers are contractually obligated to handle your information confidentially and only as directed by us. Categories of service providers include:

• Payment Processors: To securely process credit and debit card transactions
• Delivery Partners: To coordinate and fulfill delivery orders to your address
• Cloud Hosting Providers: To store and manage our website and data infrastructure
• Email Marketing Platforms: To manage and distribute promotional communications
• Analytics Providers: Such as Google Analytics, to collect and analyze website usage data
• Customer Support Tools: To manage customer inquiries and service tickets
• Fraud Prevention Services: To identify and prevent fraudulent activity

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal requests, including:

• Compliance with a subpoena, court order, or other legal obligation
• Cooperation with law enforcement investigations
• Protection of the rights and safety of our users, employees, or the public
• Investigation of potential violations of our policies or applicable laws

4.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs and your data is subject to a different privacy policy as a result.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information — which cannot reasonably be used to identify you — with business partners, advertisers, researchers, or the public for analytical or promotional purposes.

4.5 With Your Consent

We may share your personal information with other third parties when you have explicitly given us your consent to do so.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted content.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function correctly, including maintaining your session and processing orders.
• Functional Cookies: Remember your preferences, such as language settings and saved delivery addresses.
• Performance and Analytics Cookies: Collect information about how visitors use our website to help us improve performance and usability.
• Marketing and Advertising Cookies: Track your browsing behavior to deliver relevant advertisements and promotions across the web.

5.2 Managing Your Cookie Preferences

You can manage, restrict, or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, available on our website at pizzaranchfood.digital.

We also participate in the Digital Advertising Alliance's (DAA) self-regulatory program. You may opt out of interest-based advertising by visiting www.aboutads.info/choices.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers.
• Secure Payment Processing: Payment card information is processed through PCI DSS-compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, and employees are trained in data privacy best practices.
• Firewalls and Intrusion Detection: We employ firewalls and monitoring systems to detect and prevent unauthorized access to our systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Data Minimization: We collect only the personal information that is necessary for the purposes outlined in this policy.

6.2 Data Breach Response

In the event of a security breach that may compromise your personal information, we will notify affected users and relevant authorities in accordance with applicable state and federal data breach notification laws, including requirements under applicable U.S. state breach notification statutes. Notification will be provided in a timely manner and will include information about the nature of the breach, the data involved, and the steps we are taking to address it.

While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in compliance with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), as well as other applicable state privacy laws.

7.1 Right to Know and Access

You have the right to request that we disclose:

• The categories and specific pieces of personal information we have collected about you
• The categories of sources from which we collected your information
• The business or commercial purposes for collecting your information
• The categories of third parties with whom we share your information

7.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. Upon verification of your identity and the accuracy of the correction, we will update your information accordingly.

7.3 Right to Deletion

You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions. We may retain information where necessary to:

• Complete a transaction or provide a requested service
• Comply with a legal obligation
• Detect and prevent security incidents or fraud
• Exercise or defend legal claims

7.4 Right to Data Portability

You have the right to receive a copy of certain personal information we hold about you in a structured, commonly used, and machine-readable format, allowing you to transmit that data to another service provider where technically feasible.

7.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. While we do not sell personal information in the traditional sense, we do use certain third-party advertising and analytics tools that may constitute "sharing" under California law. You may opt out by contacting us at [email protected] or by adjusting your cookie settings on our website.

7.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use of sensitive personal information (such as precise geolocation, health-related information, or financial data) to purposes necessary for providing the requested services.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, provide a lower quality of service, or suggest that you will receive different treatment for exercising your rights under applicable privacy laws.

7.8 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Email: [email protected]
• Website: pizzaranchfood.digital

We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request by asking for information that matches our records.

You may designate an authorized agent to make a request on your behalf by providing written authorization or a valid power of attorney.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods by Data Category

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data destruction procedures.

9. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect, use, or disclose personal information from minors under 13 years of age in violation of the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate the matter and take steps to delete such information from our records.

Users between the ages of 13 and 17 must have parental or guardian consent before using our services or providing personal information. By using our website, you represent that you are at least 18 years of age or that you have obtained the necessary parental consent.

10. International Data Transfers

Pizza Ranch is operated from the United States, and your personal information is primarily stored and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

10.1 Cross-Border Data Transfers

In the course of providing our services, your data may be transferred to and processed by service providers located in countries outside of the United States. When such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your personal information, including:

• Contractual data processing agreements with third-party service providers that require them to protect your data
• Ensuring service providers adhere to applicable data protection standards
• Reviewing the privacy and security practices of international service providers before engagement

By using our website and services, you consent to the transfer of your personal information to the United States and to other countries as necessary for the purposes described in this Privacy Policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, and external services that are not operated by Pizza Ranch. This Privacy Policy does not apply to those external websites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content, privacy practices, or data collection activities.

Common third-party integrations on our website may include, but are not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Payment processing services (Stripe, PayPal, Square)
• Analytics platforms (Google Analytics, Meta Pixel)
• Mapping and location services (Google Maps)

Clicking on a link to a third-party website is done entirely at your own risk, and Pizza Ranch is not responsible for the privacy practices or content of those websites.

12. California Privacy Rights — CCPA/CPRA Disclosures

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which became effective January 1, 2023. This section provides additional disclosures required under California law.

12.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined under the CCPA:

• Identifiers (name, email, IP address, account username)
• Commercial information (purchase history, transaction data)
• Internet or electronic network activity information (browsing history, clickstream data)
• Geolocation data (approximate location for delivery purposes)
• Inferences drawn from collected data (customer preferences and behavior profiles)
• Sensory data (customer communications, if applicable)

12.2 "Do Not Sell or Share My Personal Information"

California residents have the right to opt out of the sale or sharing of their personal information. To exercise this right, please contact us at [email protected] with the subject line "Do Not Sell or Share My Personal Information."

12.3 Shine the Light Law

California Civil Code Section 1798.83 ("Shine the Light" law) permits California residents to request information about disclosures of personal information to third parties for direct marketing purposes. To make such a request, please contact us at [email protected].

13. Filing a Complaint with a Data Protection Authority

If you believe that we have handled your personal information improperly or in violation of applicable privacy laws, we encourage you to first contact us directly so that we can work to resolve your concern.

13.1 Contact Us First

Please reach out to our privacy team at:

• Email: [email protected]
• Subject Line: Privacy Complaint

We are committed to addressing your concerns in a timely and fair manner and will respond to all privacy complaints within 30 business days.

13.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you believe we are in violation of applicable privacy laws, you may file a complaint with the relevant authorities:

• Federal Trade Commission (FTC):
  The FTC enforces consumer privacy protections under the FTC Act.
  Website: www.ftc.gov
  Phone: 1-877-382-4357
• California Privacy Protection Agency (CPPA):
  For California residents with complaints under the CCPA/CPRA.
  Website: cppa.ca.gov
• Your State Attorney General's Office:
  Many U.S. states have their own consumer protection and privacy enforcement offices. We encourage you to contact your state's Attorney General office if you have privacy concerns related to applicable state law.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy prominently on our website at pizzaranchfood.digital
• Send a notification email to registered users where the changes are significant

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We take all privacy inquiries seriously and are dedicated to resolving any concerns about how your personal information is handled. Our team is available to assist you and is committed to ensuring your experience with Pizza Ranch is secure, transparent, and respectful of your privacy rights.